Wednesday, September 23, 2009

What's the most important word in the phrase "customer service?"

I've just been bowled over by lately by people telling bad customer service stories.

Right over at at Knittymama - a bad experience in a yarn store.

Allison over at A Day Late and a Dollar Short - she's got a bad customer story from the owner's perspective.

Turns out there's a whole forum topic over at Ravelry about "How to annoy/lose customers."

Now, I have had a terrible headache today so perhaps that's making me see the bleak side of things. But I'm having a hard time with all the unpleasantness/rudeness that's been in the news lately.

I can only recommend a book that made the rounds of my friends a few years ago, Choosing Civility: The Twenty-Five Rules of Considerate Conduct by P.M. Forni is a great discussion of the social skills we need to all get along. I haven't read his new book, The Civility Solution: What to Do When People Are Rude but I think it will be next on my list.

So my Cool Wednesday link is Dr. Forni's website - The Civility Website.

"People will forget what you said, forget what you did, but they will never forget how you made them feel.”
~Maya Angelou

1 comment:

Guinifer said...

I only hit those message forums occasionally - I get sucked in way too easily.